Prevention of Cargo Loss and Damage

Carrier’s Responsibility: Mountain Valley Express Co Inc takes personal pride in the extensive training of their employees in the area of loss prevention & claims. Our company is dedicated to the education of their drivers, dock personnel, clerical, and management team so that our customer’s freight can be delivered free of loss or damage. We are committed to preventing loss and damage daily by the freight handling procedures we have implemented. As a member of NMFC we follow the provisions that were set forth by ICCTA and assist shippers with information regarding commodity descriptions, classes, rules, packaging definitions, etc.

Shipper’s Responsibility: Shipper’s play an important role in the prevention of loss and damage. Knowledge of the NMFC requirements will ensure a shipment has been properly packaged and labeled so it will transport safely in the LTL environment. It is the shipper’s responsibility to assist in the repairs of damaged freight when possible and practical to do so.

Consignee’s Responsibility: Consignee’s can protect themselves from loss and damage by verifying the piece count at time of delivery and inspecting the freight for any obvious outward signs of damage and note on the delivery receipt at time of signing. Under the NMFC rules the consignee does not have a right to open and inspect the shipping containers prior to signing for the freight. Noting “subject to inspection” is meaningless for the consignee has a right and obligation to inspect prior to signing. Unless a shipment is deemed totally worthless the consignee has an obligation to accept a damaged shipment and try to mitigate their loss.

Filing and Submitting a Freight Claim

All freight claims are processed in accordance with National Freight Classifications (NMFC) Principles and Practices for the Investigation and Disposition of Freight Claims found in NMFC Items 300100 through 300155.

  • Standard Form for Presentation of Loss and Damage claim must be filed in writing within 9 months of receipt by the carrier of the shipment or the request to pick up the merchandise.
  • The Standard Form for Presentation of Loss and Damage Claim and instructions for completing the form is available on our website. You can also contact your local terminal. The shipper, consignee, or the owner of the goods may file the claim. A claim can be filed with any participating carrier.
  • Inspections must be requested before returning a damaged shipment to the vendor. Failure to request an inspection could affect the investigation and final disposition of a claim.
  • Copies of the original purchase invoice, replacement or repair invoice, and freight bill for the replacement.
  • The claim and supporting documents can be mailed, faxed, or emailed as indicated on the claim form. Digital photos should be emailed for faxed images are not clear.
  • An acknowledgement letter will be faxed, emailed, or mailed within 30 days receipt of the claim. If the carrier is unable to render a decision within 45 days of receipt of the claim notifications will be mailed every 30 days as long as the claim remains pending. Carrier liability may be limited by terms and conditions of the Tariff, Freight Classifications, or Contract as described in MVTL 300 Rules Tariff.

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