Prevention of Cargo Loss and Damage
Carrier’s Responsibility: Mountain Valley Express Co Inc takes personal pride in the extensive training of their employees in the area of loss prevention & claims. Our company is dedicated to the education of their drivers, dock personnel, clerical, and management team so that our customer’s freight can be delivered free of loss or damage. We are committed to preventing loss and damage daily by the freight handling procedures we have implemented. As a member of NMFC we follow the provisions that were set forth by ICCTA and assist shippers with information regarding commodity descriptions, classes, rules, packaging definitions, etc.
Shipper’s Responsibility: Shipper’s play an important role in the prevention of loss and damage. Knowledge of the NMFC requirements will ensure a shipment has been properly packaged and labeled so it will transport safely in the LTL environment. It is the shipper’s responsibility to assist in the repairs of damaged freight when possible and practical to do so.
Consignee’s Responsibility: Consignee’s can protect themselves from loss and damage by verifying the piece count at time of delivery and inspecting the freight for any obvious outward signs of damage and note on the delivery receipt at time of signing. Under the NMFC rules the consignee does not have a right to open and inspect the shipping containers prior to signing for the freight. Noting “subject to inspection” is meaningless for the consignee has a right and obligation to inspect prior to signing. Unless a shipment is deemed totally worthless the consignee has an obligation to accept a damaged shipment and try to mitigate their loss.